NHS Complaints Advocate Role

we can help if:

• your complaint is about an NHS service
• you live, or are registered with a GP in Stockport in between the postcodes SK1-SK8

NHS Complaints Advocates will:

• Be there to support you as an independent person who does not work for the NHS.
• Help you to bring together all of your issues and questions within your complaint.
• Help you to contact the right people at the right time.
• Give you advice, guidance and information on the complaints process.
• Help you to manage your complaint process by keeping you updated on its progress and exploring options available to you at each stage.
• Prepare you for meetings.
• Support you at meetings.
• Help you to understand what to expect at the end of your complaint.
• Help you to progress to the Parliamentary and Health Service Ombudsman, if you choose to do so.
• Respect your decisions and feelings and work with you in a non-judgemental and understanding manner.

NHS Complaints Advocate will not:

• Try to persuade you to take a particular course of action.
• Write letters without your input.
• Contact NHS professionals without your knowledge.
• Provide advice on legal matters or recommend solicitors.
• Be able to take disciplinary action against a member of staff. This is not available through the NHS Complaints procedure, but might occur as a result of your complaint.

How to get in touch

tel: 0161 989 0029

(this is a voicemail service so please leave a message and your call will be returned by an advocate)

email: nhscas@stockportadvocacy.co.uk