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NHS Complaints Advocate Role

Download Complaints Procedure

we can help if:

  • your complaint is about an NHS service
  • you live in between the postcodes SK1-SK8
  • please be aware that we are a small limited service and as such we reserve the right to prioritise clients via a fair and equitable criteria based on need.
  • we reserve the right to withdraw support if at any point clients exhibit unreasonable behaviour, which is outlined in our policy.

NHS Complaints Advocates will:

  • Be there to support you as an independent person who does not work for the NHS.
  • Help you to bring together all of your issues and questions within your complaint.
  • Help you to contact the right people at the right time.
  • Give you advice, guidance and information on the complaints process.
  • Help you to manage your complaint process by keeping you updated on its progress and exploring options available to you at each stage.
  • Prepare you for meetings.
  • Support you at meetings.
  • Help you to understand what to expect at the end of your complaint.
  • Help you to progress to the Parliamentary and Health Service Ombudsman, if you choose to do so.
  • Respect your decisions and feelings and work with you in a non-judgemental and understanding manner.

NHS Complaints Advocate will not:

  • Try to persuade you to take a particular course of action.
  • Write letters without your input.
  • Contact NHS professionals without your knowledge.
  • Provide advice on legal matters or recommend solicitors.
  • Be able to support you through a CHC (Continuing Healthcare) appeal, however support can be given for a complaint regarding CHC.
  • Be able to take disciplinary action against a member of staff. This is not available through the NHS Complaints procedure, but might occur as a result of your complaint.

How to get in touch

tel: 0161 989 0029

(this is a voicemail service so please leave a message and your call will be returned by an advocate)

email: nhscas@stockportadvocacy.co.uk

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