NHS Complaints Advocate Role

we can help if:

your complaint is about an NHS service
you live in between the postcodes SK1-SK8
please be aware that we are a small limited service and as such we reserve the right to prioritise clients via a fair and equitable criteria based on need.
we reserve the right to withdraw support if at any point clients exhibit unreasonable behaviour, which is outlined in our policy.

Be there to support you as an independent person who does not work for the NHS.
Help you to bring together all of your issues and questions within your complaint.
Help you to contact the right people at the right time.
Give you advice, guidance and information on the complaints process.
Help you to manage your complaint process by keeping you updated on its progress and exploring options available to you at each stage.
Prepare you for meetings.
Support you at meetings.
Help you to understand what to expect at the end of your complaint.
Help you to progress to the Parliamentary and Health Service Ombudsman, if you choose to do so.
Respect your decisions and feelings and work with you in a non-judgemental and understanding manner.

Try to persuade you to take a particular course of action.
Write letters without your input.
Contact NHS professionals without your knowledge.
Provide advice on legal matters or recommend solicitors.
Be able to support you through a CHC (Continuing Healthcare) appeal, however support can be given for a complaint regarding CHC.
Be able to take disciplinary action against a member of staff. This is not available through the NHS Complaints procedure, but might occur as a result of your complaint.

tel: 0161 989 0029

(this is a voicemail service so please leave a message and your call will be returned by an advocate)

email: nhscas@stockportadvocacy.co.uk